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Privacy Notice – Customers

Summary

We use your personal data to assist us in answering your enquiry and to provide you with information about our products/services. We also process your personal data in order to provide you with the goods or services that you have ordered.

We respect your personal data and take its security very seriously.
We only hold what data we need for the purpose for which we obtained it.
We delete your data when it has reached the end of its retention period.
You have privacy rights.
We are happy to answer your questions. Our contact details can be found at the end of this notice.

What data we hold

For an enquiry or for a quote that you do not accept, we will process your name and contact information.

If you make a purchase from us, we will process your name, address, contact details and payment information.

If you make a complaint or give us a compliment, we will process your name, address, and contact details.

If you consent to receive our marketing, we will process your name, email address and IP address.

We also generate log files from various servers. This will include an IP address assigned to you or to your internet service provider.

How we use your personal data

References to the legal basis for processing of your personal data are a reference to the article of the General Data Protection Regulation. Each piece of personal data that we process must have a legal basis.

To deal with enquiries or for a quote that you do not accept

If you call us or email us, we will follow up on your enquiry and see if there is a way in which we can help you. We keep a record of enquiries received, to help us plan our business strategy and check that we are offering what potential clients want

If you provide us with information for a quote and then do not accept the quotation, we will keep a record of your enquiry. We keep a record of enquiries received, to help us plan our business strategy and check that we are offering what potential clients want.

If you purchase from us

In order to process your order, we will need to process your data in order to send you the goods that you have ordered or to get the goods delivered to you. We need to process payment details in order to fulfil the contract. We will retain your personal data for ten years for warranty purposes.

Marketing information

We would like to send you information about our products and will send you this with your consent.

Technical data

We use the logs from our servers to help with our company’s security as well as to look at visitor behaviour (e.g. which website pages get the most traffic or are the most popular).

Your data and transfers outside of the EEA

We do not transfer or process these data outside the European Economic Area.

Your rights

You have rights in respect of our processing of your personal data which are:

To access your personal data and information about our processing of it. You also have the right to request a copy of your personal data (but we will need to remove information about other people).
To rectify incorrect personal data that we are processing.
To request that we erase your personal data if:
- we no longer need it;
- if we are processing your personal data by consent and you withdraw that consent;
- if we no longer have a legitimate ground to process your personal data; or
- we are processing your personal data unlawfully
To object to our processing if it is by legitimate interest.
To restrict our processing if it was by legitimate interest.
To request that your personal data be transferred from us to another company if we were processing your data under a contract or with your consent and the processing is carried out by automated means.

If you want to exercise any of these rights, please contact us using the details at the end of this notice.

You also have the right to lodge a complaint about our processing to the UK’s Information Commissioner’s Office.

Third parties

As a prospective customer, we not transfer your personal data to third parties at this stage except the following:

Companies that provide services to us. Our telephone service providers will get to see your phone number if we call you and our broadband supplier who could see your email address (but not the content of what you send us, if you encrypt it).

In response to a court order. It is possible, though unlikely, that we might be forced to disclose your information in response to a court order.

As a customer, we transfer your data to the following third parties:

Companies that provide services to us. Our telephone service providers will get to see your phone number if we call you and our broadband supplier who could see your email address (but not the content of what you send us, if you encrypt it).

Cloud service providers. We use a number of cloud service providers, such as our accountancy software, email providers and Office 365.

Delivery services. We use a small number of delivery companies to get your products to you safely and quickly.

Payment providers. We use a Barclays PDQ payment machine to process your payments and Microsoft Nav for your financing.

Accountants. We also use an external accountancy service but, unless you are a sole trader or a partnership, they are unlikely to see any personal data relating to you.

In response to a court order. It is possible, though unlikely, that we might be forced to disclose your information in response to a court order.
If you do not pay your bills, we may choose to engage a third party to recover any money you owe us.

Technical security

All our computers are full-disk encrypted, as are our phones and tablets.

“Normal” phone calls are not encrypted.

Retention periods

This is the length of time that we will continue to process or store your personal data.

Data about prospective clients: duration of enquiry, then one year in case you come back.

Data about clients: the length of your warranty period for the warranty; 7 years for HMRC and accounting purposes.

Marketing purposes – for as long as you consent to receive marketing information.

Server logs: one year

ICO registration

Astus is registered with the Information Commissioner’s Office (ZA332117 ).

Contact us

Davidson Building
5 Southampton Street
London, WC2E 7HA